Refund policy

At ARCHÉ, we want you to love your socks as much as your daily movement practice. If you need to make a return, we gladly accept returns within 30 days of delivery (unless otherwise stated during promotional periods or festive holidays).

Return Eligibility & Conditions

To be eligible for a return, your items must meet the following criteria:

  • Socks must be unworn, unwashed, and unaltered in any way.
  • Items must be unused and in their original condition and packaging that you received it, with all original tags attached (returns will not be accepted if the swing tag or product packaging wrap has been removed or cut).
  • For hygiene and safety reasons, socks that have been worn during studio workouts, home practice, or daily wear cannot be returned.

Please note: Gift cards and final sale items are strictly non-refundable.

How Return & Refund Work

  1. Inspection & Approval: Once your return is received at our facility, we will inspect the item(s) to verify condition. We will notify you via email regarding the approval or rejection of your refund.
  2. Processing Time: Please allow up to 10 business days from the date we receive your return for processing.
  3. Payout: Approved refunds will automatically be credited to your original method of payment. Timing will depend on your financial institution.
  4. Return Shipping Costs: You are responsible for paying all return shipping costs. We do not provide prepaid return shipping labels, cover return postage fees, or refund return shipping costs under any circumstances.
  5. Original Shipping Fees: Original standard delivery fees paid at checkout are non-refundable once an order has been shipped.

Value Deductions & Rejected Returns

To receive a full refund, items must be returned in "as new" condition. We reserve the right to reduce your refund amount or reject the return entirely if:

  • The original swing tag or product wrapper has been removed or damaged.
  • The socks show signs of wear, washing, dirt, lint, or altered grip soles.
  • Any included packaging elements or accessories are missing.

Incorrect Items Sent to Us

You are responsible for ensuring the correct items are packaged for return. ARCHÉ is not responsible for non-ARCHÉ items sent to us by mistake. If located, returning accidental items to you will require payment of standard shipping costs, subject to our discretion.

Order Cancellations Before Shipping

If you request to cancel an order before it has been processed and shipped, we will process your refund within 10 business days to your original payment method. We do not charge restocking or processing fees for refunds.

Exchange Policy

At ARCHÉ, we want you to be completely satisfied with your fit. We accept exchanges for size adjustments or defective items within 30 days of delivery, provided the socks are unworn, unwashed, and in their original packaging with all tags attached.

Please note:

  • Exchanges are not accepted for general change of mind.
  • Customers are responsible for all shipping fees associated with sending the item back to us and shipping the replacement item.
  • If you received a damaged, defective, or incorrect item, please contact us immediately so we can make it right at no extra cost to you.

Contact & Support

To initiate a return or submit an inquiry regarding your return or exchange eligibility, please reach us at support@archeshops.com for assistance.